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    Typical cutter jam

    • Author:Doris Jiang
    • Source:OCOM
    • Release on :2015-12-09
    Typical Cutter Jam

    It is Typical Cutter Jam that your printer can't print & can't open the top cover, but have paper inside. In this case, do not use so much force to detach the top part of the mechanism, do not levered the printer open...Kindly do what as below:

    See pic below: Along the direction of the arrow to open the cover, there will be a white gear.Along the direction of the arrow to pull the gear with several times, then , it will be fine and easy to open the top part . 

    Anything we can assist, just feel free to let us know!